Why are requestors not receiving any confirmation emails about the approval or rejection?

For this to happen, you need to do the following:

Collect user email addresses on your Google Form. 

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Go to the Settings tab of Form Workflow.

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Choose the Requestor Email (1) address from the drop-down menu. 

Check the box Allow Send Back to Requestor (2)

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Ensure you no not have duplicate column names. For example, if you are collecting user email addresses on your Google Form a column will be created on your spreadsheet named "Email Address". Ensure you do not have a question on your Google Form also named "Email Address". Make a slight change like "Email address".

 

 

 

 

 

 

  

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