A Reviewer will get the above message if the email address trying to approve a submitted request is not recognised by Form Workflow Plus as the Reviewer.
Ensure you are signed in the correct Reviewer account. If you are not signed in to the correct Reviewer account, please sign out. You will then be able to sign in to the correct account.
To avoid the possibility of approving a request with the wrong email address we recommend that you sign into Chrome with your account and set up one Chrome profile per email account.
The Workflow creator can copy the FW - ID number in their gmail search bar to see who Step 1 request has been sent to.
Step 1 reviewer can search in their gmail search bar to see who Step 2 request has been sent to
The FW - ID can be found in the hidden column of your spreadsheet
The email address in the to: field should approve/decline the request.
Warning: Group email addresses should not be used in Form Workflow Plus.
Group email addresses will be sent to all individual members of the group but as our application cannot know the individual email addresses in the group email, the individual members will not be recognized for the validation.
If this has happened, the workflow creator should proceed as follows:
- change the group email address in the approval step to the individual email addresses of the group
- delete the FW - ID number in the hidden column on the spreadsheet
- refresh the sidebar. There will now be a "Not Processed" Request
- click "Not Processed" in the sidebar. This will generate a FW - ID number and a new email will be sent to reviewer/s requesting approval.